Kim's Reptile Retreat
Specialist reptile boarding in Burwell, near Cambridge.
Species appropriate enclosures, experienced daily care and reassuring photo updates while you are away.
From £9.50 per day.
DBS Checked, Insured & First Aid Trained
Comfy Home From Home Environment
50+ Five Star Reviews
Your Pets Care
Daily TLC & Expert Care Routine
- Fresh Salads & Gut-Loaded Live Prey: Fresh greens prepared daily alongside live, gut-loaded insects (crickets, dubia roaches, mealworms) matched to your pet’s exact calcium/D3 supplement schedule.
- Hydration & Humidity Control: Daily misting, fresh water swaps, and soak sessions tailored to desert vs. tropical species.
- Hands-On TLC & Cleaning: Regular spot cleaning, wellness checks, and friendly interaction (for guests who enjoy handling) keep your pet happy and stress-free.
- Reassuring Updates: Enjoy your holiday knowing your pet is in good hands! We send regular photo and video updates straight to your phone.
Your Peace Of Mind
Safe, Warm, & Perfectly Balanced Atmosphere
- Calm & Home-Like Vibe: Our reptile hotel is a peaceful, relaxing space separate from household noise and other household pets. We keep the radio gently playing throughout the day so it feels comforting, friendly, and home-like—never sterile or silent.
- Warm & Draft-Free: Fully insulated and temperature-regulated to ensure stable ambient conditions day and night, regardless of the weather outside
- 100% Dog-Free & Low-Capacity: While we love our dogs, they are strictly kept separate from our guest hotel to guarantee zero predator scent or noise stress.
Meet Kim
Dedicated, Low-Capacity Boarding in Our Garden Reptile Hotel | Burwell, Cambridge.
“Reptile care isn’t just about feeding schedules—it’s about trust, precise parameters, and welfare-first attention.”
Hi, I’m Kim! Founder of Kim’s Reptile Retreat. My life has always revolved around animals, but my true passion lies in understanding the complex, quiet needs of reptiles.
As a reptile owner myself—sharing our home with Freda (Hermanns Tortoise), George (False Chameleon), Petri (Green Anole), Olive and Star (Casque Head Iguanas) and Wilbur (Bearded Dragon)—I know how difficult it is to find a pet sitter who actually understands husbandry. Reptiles aren’t like cats or dogs; a slight drop in temperature, the wrong UVB lighting, or improper humidity can impact their health quickly.
I created Kim’s Reptile Retreat after recognising a real need for knowledgeable, specialist reptile boarding in Cambridge—a place where your exotic pets receive expert care in a calm, home-from-home environment built specifically for them.
Qualifications & Peace of Mind:
- 🐾 Animal First Aid Trained
- 🔒 DBS Checked & Fully Insured
- ⭐️ 50+ Five-Star Reviews
- 🏥 Exotic Vet Access & Emergency Protocols
- 🦎 15 + Years of Reptile Ownership
Our Services
Reptile Boarding
Safe, expert care for your scaly friends while you’re away.
Pick Up & Drop Off
Safe, stress-free transport for your small reptiles. Reach out to find out more.
Our Simple 4-Step Process
1. Enquiry
Submit our online form, or get in touch by phone/email. I'll get back to you within 2 hours to answer your questions.
2. Come meet us
We’ll arrange a time for you to meet us so you can see where your pet will be staying. You can then see the set-up and discuss care needs.
3. Confirmation.
Review our T&Cs, then secure your booking with a 50% non-refundable deposit.
4. Boarding
When Drop-off's begin, I’ll keep you updated with photos and messages.
Happy Pet Gallery
Us Vs Other Options
DBS checked, insured
First aid trained
Home from home envrionment
50+ five star reviews
Safe, happy pets
Specialists in reptiles and small pets
Daily updates
Often multiple sitters, no personal connection
Generic cages or unsuitable environments
High costs
No transport options
No home comforts
Only work with cats or dogs
Limited communication
Frequently Asked Questions
How does your reptile boarding work?
When you get in touch (by phone, email, or through our website form), We will reply within 2 hours or less to answer any questions or concerns you may have.
From there, we’ll arrange either: A phone call or a time suitable for you visit our boarding facility. You will then be shown around so you can see our set-up. This is also a great opportunity to go over further care requirements and details.
This gives us a chance to get to know each other and make sure you feel comfortable with arrangements.
Once you have decided to go ahead, I’ll give you the link to our enquiry form, and T&C. Once the forms are completed, we will have everything we need for your pets care and stay. To secure your booking, a 50% non-refundable deposit is required. As your boarding dates approach, we’ll confirm final details, so everything runs smoothly
How will I know how my pet is while I’m away?
This will be mentioned to you at the meet & greet. We will send you a message update, along with photos or a video. The choice is yours if you would like this service, and how often you would like to receive notifications. All of our clients love and appreciate this service, it puts their minds at rest.
This will be sent to you via Whatsapp, which is safe and easy..
What if my pet is unwell during it’s time with you?
If this should happen, we will always try to contact you to see what you would like us to do. This is one of the questions in our T&C, if we are not able to contact you, you can sign the form giving us permission to act on your pets behalf, as well as give medication.
If you have your own vet, we will take your pet to them, depending on where your vet is. If your vet is too far away, we will take your pet to ours.
If you are boarding your reptile with us and you do not have a reptile specialist vet, we will take your reptile to ours. All costs for this will be charged to you.
We will continue to care for your pet until your return. We care for all our boarding guests and our pet visit drop-in pets as if they were our own. Still getting the love, care, and support until you are back.
What if I can’t get to your boarding facility?
We offer a convenient collection and drop-off service for customers living within a 15 mile radius to our boarding facility. Transport is charged at £0.45 per mile to cover fuel, plus a small service fee of £10.00 to cover staff time. Please contact us with your postcode for an exact quote. Info@kimsreptileretreat.co.uk
Will my reptile be in a species appropriate enclosure?
Yes, what ever reptile you board with us it will be in a species appropriate enclosure. All with the correct % of UVB (if required) heating and humidity, which is controlled by digital day and night thermostats and hygrometers. The furnishings inside the enclosures are simple but cosy, this is for ease of sanitisation between boarding guests.
Are my pets safe with you?
Yes they are completely safe with us because our boarding facility is in our family home, there is always someone present day and night.
All enclosures are safe and away from other pets or predators, in secure enclosures inside and out. We take our guests safety, health and wellbeing extremely seriously. Our guest are treated with love, and care, as if they were our own!
Do you have good reviews?
Yes we are very proud to say we have over 56+ Five-Star Reviews on Google. We also have over 20 Five-Star Reviews on our Facebook page.
Do you use a reptile specialist vet?
Yes, we have a business account with Vets4Pets who specialise in reptiles.
What reptiles do you cater for?
We cater for bearded dragons, crested geckos, leopard geckos, small breed of snakes, and small breed of tortoises.
What are your drop off and collection times?
Our drop off and collection times are from 9 -10 am or 5 - 6 pm - Monday - Saturday
Our drop off and collection times on Sundays are from 10 am-12 pm
We appreciate these times may not suit everyone, so during our quieter times we will always try to be as flexible as possible.
Are you insured/ DBS checked?
Yes we are insured and DBS checked.
What if I’m delayed from my holiday?
If you are delayed, we would appreciate a call or message regarding this, we appreciate these situations happen. We will do what we can to help, but in our busy seasons, it may not be possible to keep your pet in the enclosure it has been in. An alternative, where possible will be used until you arrive to collect your family member.
Where are you located?
We are located in Burwell, Cambridge, UK.
Are you a shop which boards reptiles?
No, we are a small family run business. Our boarding facility is at our family home, so your pet will have 24 hour supervision and care on hand.
What is your boarding payment process?
We will invoice you for a 50% non refundable deposit upon your booking with us. One week before boarding starts, we will invoice you for the remainder of the payment.
For short notice bookings, we require the full payment up front and your booking will not be reserved for you until payment is received!
Do you charge by day or night?
We charge by day, this is due to us not being able to use the enclosure before your reptile arrives. All enclosures are set-up specifically for your reptile, we also can not use enclosure immediately after you leave. All enclosures are completely cleaned and sanitised for our next boarding guests.
Do you provide long boarding stays?
Yes, we can do longer boarding stays, but this depends on a variety of things. We would need to discuss at time of enquiry.
Ready To Start Your Journey?
If you’re looking for a caring, happy environment for your pet whilst you’re away, you’re in the right place.
Simply contact us by phone, email or via our website to book your pet’s care with us.
